Our story
Less talk, more action. Less confusion more... well, just car insurance. Welcome to nutshell.
Car insurance is absolute nonsense
At nutshell, we think insurance should be clear, fair and fast.
It’s been too complicated for too long. So, in a nutshell, we are changing insurance for the better.
We understand that sometimes nutty things happen, so whether you’ve had a bump, been hit by an uninsured driver or even, put in the wrong kind of fuel we’ve got your back and our claims team will keep you moving.
Car insurance is confusing enough, so to take out the hassle, we’ve included Motor Legal Protection in your cover for free. Not only that, but if you need to make a change, we won’t charge you admin fees. It’s all about the little wins in life, right?
If you need us, we’re here, online and fuss free.
That’s what we’re all about. Insurance in a nutshell.
Who we are in a nutshell
What we’re about
Clear
Straightforward, honest and jargon free insurance.
Fair
Our cover is always fairly priced without compromise.
Fast
If you need us, we’re fast, online and fuss-free.
Frequently asked questions
We are sorry to hear you want to make a complaint. However, if you are unhappy with nutshell for whatever reason, you have the right to complain.
Please email us your complaint to complaints@nutshell-insure.co.uk. Please explain what your complaint is and how we can help you resolve it. It would be also really helpful if you included your full name and policy number in the message.
You can also log a complaint via Live Chat. Simply log in to My Account and use Live Chat to speak to our Customer Support Team.
Our opening hours are from 8am-8pm on weekdays, 9am-6pm on Saturdays and 10am-4pm on Sundays
Simply log in to My Account and use Live Chat to speak to our Customer Support Team.
Our opening hours are from 8am-8pm on weekdays, 9am-6pm on Saturdays and 10am-4pm on Sundays. We are ready and waiting to help you with any queries that you may have.
Please note: At nutshell we are an online only company. This means that we do not have a customer service phone number. Our telephone line is for claims only, which is available 24/7.
Please note: At nutshell we are an online only company. This means that we do not have a customer service phone number. Our telephone line is for claims only, which is available 24/7.Simply log in to My Account and click on ‘Contact’ . This opens the nutshell virtual assistant which can answer basic questions but can also pass you to our Customer Support Team on Live Chat.
Our opening hours are from 8am-8pm on weekdays, 9am-6pm on Saturdays and 10am-4pm on Sundays. We are ready and waiting to help you with any queries that you may have.
At nutshell we are an online only company. This means that we do not have a customer service phone number. Our telephone line is for claims only, which is available 24/7.
To manage or view your policy, simply log in to My Account. If you haven’t registered yet, you can do so here.
Alternatively, you can log into My Account and use our Live Chat to speak to our Customer Support Team. Our opening hours are from 8am-8pm on weekdays, 9am-6pm on Saturdays and 10am-4pm on Sundays. We are ready and waiting to help you with any queries that you may have.
Our Live Chat agents are available within My Account from 8am-8pm on weekdays, 9am-6pm on Saturdays and 10am-4pm on Sundays. We are ready and waiting to help you with any queries that you may have.
Sorry to hear that you are having problems! Please make sure you are logging in with the email address that you used to set up your policy and if you have forgotten your password, you can request a new one here.
If you haven’t registered for My Account, you can do so here.
If you still need help to register or log in, please email contact@nutshell-insure.co.uk and include your policy number, full name DOB and postcode. We’ll aim to get in touch within 48hrs.
We are unable to make changes to your policy via email, so if you need help making a change, please chat to one of our team online through your account.